Employment Opportunity - Scheduling Manager/Customer Service Representative

Are you a people person who can be helpful and direct? Because some customers need kind direction to help find what they need.

Can you learn new software quickly? Are you good at organizing and looking at things from a bird’s eye view?

Job Description
Scheduling Manager/Customer Service Representative

Overview: At Browder Painting Company the Scheduling Manager plays an important role as a liaison between the project management team, production crew and clients. This position is fast paced and ever changing, excellent customer service skill is a must. Good communication skills and accuracy are key attribute of this role.

Reports to: General Manager

Responsibilities:

• Coordinate project timelines with crews, project managers and clients
• Monitor project timelines and deadlines
• Crew communication and problem solving
• Reception
• Analyzes feedback from clients and provides solutions
• Maintain accurate client records
• Develop, implement, and maintain an effective scheduling management system.
• Keep clients informed of project timelines
• Order materials and supplies for projects
• Other duties which may arise

Skills Required:

• Must have strong organizational and project management skills, and well as attention to detail
• Excellent written and verbal communication skills, as well as outstanding listening skills
• Must be a self-starter and able to independently move projects forward, prioritize tasks and meet deadlines
• Exhibits the ability to prioritize tasks and complete them in a fast-paced environment.
• Must be customer service focused, understanding that the customer is your team and the clients we work for
• An upbeat, professional attitude!